Careers

Job Description

The Phone Coordinator provides the initial relational experience that welcomes and serves clients and potential clients when they call or visit The Signatry. This role requires someone who relishes the idea of greeting callers, determining who can best serve them and connecting the call with the that team member as efficiently as possible.

This position is ideal for a person who gravitates towards and appreciates the critical importance of telephone communications in meeting the needs of the organization.

Primary Responsibilities

1. Provide Tier 1 (first ring) phone service on The Signatry’s phone platform, distributing calls to appropriate resources throughout the organization.
2. Maintain awareness of organizational changes as it relates to effectively directing inquiries to the correct resource.
3. Put forth a positive, cheerful personality, making a good first impression on behalf of The Signatry and providing a customer-focused experience.
4. Screen callers for executives at The Signatry.
5. Monitor voicemails and forward to the appropriate party.
6. Monitor the general email inbox and respond back or forward to the appropriate party.
7. Follow up on messages or inquiries from key clients or relationships of The Signatry to ensure communication was received.
8. Manage phone voicemail messaging for holidays.
9. Monitor and report phone platform outages.
10. Collaborate with Donor Care Communications Coordinator for troubleshooting phone system issues.
11. Collaborate on an as-needed basis with colleagues in various departments in the KC office for onsite assistance with occasional projects.
12. Other duties as assigned by supervisor that are commensurate with the role.

Key Qualifications and Skills

• Minimum 2 years of experience in a customer-facing role with experience and/or a strong desire to contribute to the success of charitable, faith-based missions and the donors that support them, experience in a corporate setting preferred.
• A bachelor’s degree is preferred
• Excellent interpersonal, verbal, and written communication skills, including the ability to correspond professionally and be approachable – strong relational IQ
• Proficiency in working with the Microsoft Office 365 suite and other cloud-based software solutions in an Apple computer ecosystem.
• Demonstrated successful experience working in a high-transaction setting managing multiple activities and competing demands while maintaining control and a professional demeanor.
• Desire to perform repetitive tasks in a positive working fashion with efficiency.
• Ability to learn new technology platforms as necessary to execute this role.
• Proactivity, adaptability, grace under pressure, a posture of continuous learning, and a solutions-focused approach to problem solving are essential standards of this position.
• This role requires high ethical standards and a proven ability to maintain confidentiality of sensitive information.
• Alignment with The Signatry values and statement of faith

Work Location: This position is located in our Kansas City office.

Salary Range: from $40k

Benefits

• Medical, dental, vision, basic life and disability insurance coverage is 100% for covered for the employee. Voluntary enrollment for medical, dental and vision for family; Voluntary enrollment for supplemental life, accident and critical illness
• 401(k) with 4% employer match
• Fee-less donor advised fund at The Signatry
• Flexible “Take as You Need It” paid time off policy
• Stipends/reimbursements towards fitness club memberships, cell phone service, and home internet

About The Signatry

The Signatry seeks to inspire and facilitate revolutionary biblical generosity across generations. Through donor advised funds and other innovative tools and resources, families are empowered to live generously, modeling biblical values for future generations and making a greater impact for causes that align with their passions. Since its founding in 2000, The Signatry has facilitated sending over $3.5 billion to organizations around the world that are dedicated to solving the world’s greatest problems.

Job Description

The Digital Marketing Specialist is responsible for execution of digital marketing strategies, including search engine optimization, search advertising, and display advertising, as well as providing support for website maintenance and updates. This role will be a key voice in our website rebuild, providing expert input on SEO, landing pages, and conversion metrics throughout planning and implementation for the project. The Specialist will perform these duties with strong working relationships with the Director of Marketing, the Marketing Data Analyst, and the Content Marketing Specialist.

About You

You are motivated to use your gifts to create impact for the Kingdom of God. An experienced digital marketer, you love the challenge of placing first in relevant search results and building that ad that always delivers. Process is your friend. Some see digital marketing as a boring set of repetitive tasks, but you see a world that is in constant flux — and you like it! With enough knowledge of HTML to be dangerous, you’re ready to take ownership of SEO, search ads, display ads, and conversion metrics for a brand’s website. You’re excited to join a small team at a Christian organization experiencing steady growth.

Primary Responsibilities

• Actively work to maintain and improve the SEO performance of The Signatry’s website with an eye toward conversions, including regular SEO audits and keyword performance tracking.
• Manage and optimize search and display advertising.
• Coordinate with the Content Marketing Specialist on edits to existing content and the implementation of new content for SEO and advertising purposes.
• Implement revisions to existing website content and structure for the purpose of improving SEO performance.
• Collaborate with the Marketing Data Analyst to utilize data to inform The Signatry’s SEO and advertising strategies.
• As a member of the Brand team, support The Signatry’s marketing initiatives.

Key Qualifications and Skills

• Alignment with The Signatry’s values and statement of faith
• Experience managing and implementing SEO strategies
• Experience managing and optimizing search and display ads
• Experience modifying website content and structure as related to SEO
• Experience with Google Ads, Google Ads Grant, and WordPress are a plus
• Self motivated to provide structure and define goals
• Detail oriented (but not lost in the details)
• Possesses a creative streak for finding solutions
• Embraces the interplay between the optimal and the beautiful

Work Location:  This position can be located in our corporate office in Overland Park, KS, or can be considered a remote position based upon the candidate.

Salary Range: From $60,000 plus benefits. Offer based on experience.

Benefits

• Medical, dental, vision, basic life and disability insurance coverage is 100% for covered for the employee. Voluntary enrollment for medical, dental and vision for family; Voluntary enrollment for supplemental life, accident and critical illness
• 401(k) with 4% employer match
• Fee-less donor advised fund at The Signatry
• Flexible “Take as You Need It” paid time off policy
• Stipends/reimbursements towards fitness club memberships, cell phone service, and home internet

About The Signatry

The Signatry seeks to inspire and facilitate revolutionary biblical generosity across generations. Through donor advised funds and other innovative tools and resources, families are empowered to live generously, modeling biblical values for future generations and making a greater impact for causes that align with their passions. Since its founding in 2000, The Signatry has facilitated sending over $3.5 billion to organizations around the world that are dedicated to solving the world’s greatest problems.